Returns or exchanges

When it comes to distance selling, the consumer has the right to a legal withdrawal period of 14 days. This means that he has 14 days to exercise his right of withdrawal without having to justify reasons or pay penalties, except for the return fee. The costs of shipping, insurance and any material costs are therefore up to you.

It is clear that the jewellery must be returned in an absolutely new condition and must not have been worn or scratched. Otherwise, of course, it will not be possible.

We are absolutely certain of the quality of our jewelry but you may wish to make an exchange and we remain attentive to you. The best thing is always to be able to exchange.

Finally know that unlike other brands, we make for each order, your custom ring. After you come back, we will have to have another one made... It is therefore important to know and check your finger size before you place your order.

If you were not satisfied or if the size ordered was not the right one, please contact us beforehand at: sav@diamee.com